Frequently Asked Questions (FAQ’s)
Have questions? You’re in the right place! Below is specific information about how we can help your people, teams, and workplaces thrive. If you have additional questions, or want to explore how we might work together, feel free to reach out!
What Guides Our Work
What is InterHuman Solutions all about?
InterHuman Solutions is a consulting company that helps people, teams, and workplaces thrive. We focus on developing effective leaders, strengthening team dynamics and trust, improving communication and accountability, increasing employee engagement and retention, and helping teams work better together to achieve meaningful results. Founded in 2020 by Melissa Segal, InterHuman Solutions partners with nonprofits, healthcare systems, academic institutions, and other businesses to truly transform your work culture.
What is your approach to improving workplace culture?
Our work is grounded in a human-centered philosophy. We believe that people are the heart of every workplace—and that organizations thrive when teams build trust, communicate clearly, and navigate challenges together. Our work draws from restorative practices, systems thinking, adult learning principles, and evidence-based frameworks, all designed to address your specific needs and goals.
Why choose InterHuman Solutions?
We believe that each client and situation are unique, and we partner closely with you so that every workshop, retreat, and engagement is:
- Results-driven: focused on concrete results, such as growth and engagement.
- Customized to your specific needs and goals.
- Human-centered: people come first.
- Practical: full of actionable strategies and tools you can use right away.
Who leads the work?
Services are designed and delivered by Melissa Segal, LCSW, an experienced facilitator, coach, and speaker known for her warmth, empathy, and ability to guide honest conversations about complex challenges.
Ways We Work Together
What kinds of services do you offer?
We offer a range of ways to support your people and strengthen your workplace culture:
- Culture & Communication Workshops: Interactive, practical workshops that build essential skills in communication, collaboration, team dynamics, and healthy workplace culture
- Team Alignment & Facilitation: Custom engagements for retreats, strategic planning, team-building, and proactive culture change
- Conflict Resolution & Restoration: Restorative facilitation to address conflict, rebuild trust, and improve collaboration.
- Leadership Coaching & Development: Individual and team coaching for executives, managers, and emerging leaders
What specific skills do you teach in your workshops?
Our workshops focus on the human skills that drive effective teams, including communicating with clarity, listening with curiosity, navigating tough conversations, fostering trust, and building resilience. Click here for a list of our most popular workshops.
What are restorative practices and restorative circles, and how do they help?
Restorative Practices is a values-based framework based on indigenous traditions that views people as interconnected, part of a community, and responsible to one another. Using these practices, we provide both:
- Proactive processes that strengthen relationships, teamwork, and mutual accountability.
- Responsive, non-punitive processes to repair workplace harm and conflict, explore individual and communal needs and obligations, and restore relationships.
A Restorative Circle is a structured process that provides space for participants to share their thoughts and stories and to gain a deeper understanding of each other’s values, experiences, and choices. We use circles for both proactive and responsive restorative processes.
What You Can Expect
What kind of results can we expect from partnering with you?
Clients often share that they gain:
- Greater trust and psychological safety
- Stronger, more transparent communication
- Improved ability to navigate conflict
- Clearer alignment between values and behaviors
- Increased employee engagement, collaboration, and retention
- Improved productivity and effectiveness
How do you measure success?
We define success together at the start so that our goals and metrics are aligned. We can measure success through pre/post assessments, feedback from team members, or alignment with your desired indicators such as engagement, retention or culture surveys.
What if we don’t have a “culture problem?”
That’s great! Many organizations partner with us not because something is wrong but because they want to strengthen what’s already working.
- Our workshops and coaching further develop skills of successful team members.
- Personalized assessments help you identify strengths and areas for continued growth.
- Customized engagements focus on team-building, goal alignment, strategic planning, culture change, or well-being.
What Working Together Looks Like
What can I expect when we work together?
We collaborate closely with you from the first conversation through completion, adjusting as we go to ensure we meet your needs. One client summed it up: “Melissa is extremely easy to work with; she is professional, prompt, and gracious.”
How long does a typical partnership last?
Engagements vary depending on your goals. Some teams benefit from a single session while others engage in multi-month partnerships to support deeper, lasting change.
Do you work with remote or hybrid teams?
Absolutely. In addition to our in-person work, we facilitate both hybrid and virtual engagements. All sessions are highly interactive and designed to foster connection and psychological safety, no matter where participants are located.
How are your fees structured?
Fees depend on the scope and duration of your project. Once we understand your goals, we’ll prepare a tailored proposal that fits your needs.
Starting the Conversation
Why should we invest in culture change?
Culture shapes everything—from performance and innovation to retention and wellbeing. Investing proactively in culture can build resilience and other essential skills, prevent burnout and costly responsive services, and create workplaces in which people and organizations can thrive.
I’m interested. What happens next?
We always begin with a free, confidential consultation (schedule one here). We’ll discuss your goals, challenges, and priorities and then design an engagement that fits your needs.